Refund Policy


Our products and services are subject to these terms and conditions which prevail over any other stipulation from the buyer.

Any order implies the unrestricted or unreserved adherence to these general conditions of sale.

We respond to any request within 24 hours, 48 hours for weekends and holidays.


Nous garantissons le bon fonctionnement de nos serveurs 24/24, en cas de bug lié à votre débit internet c’est à dire hors de notre responsabilité qui peut causer l’arrêt de votre visionnage, Nous ne sommes pas responsables. Nous faisons le maximum pour une bonne stabilité de la réception. Dans ce cas, vous ne pouvez pas demander un remboursement.

Prices / Rates:

The prices of our products and services are indicated in Euro all taxes included (VAT and other taxes applicable on the date of the order), unless otherwise indicated.

Currency conversion is displayed in Euro when selecting products. All orders regardless of their origin are payable in Euros.


After the purchase of your subscription, the code is transmitted under 8h maximum, if the delay is exceeded thank you to contact the support.

Cancellations / Return Policy:

You have a withdrawal period of 48 hours from receipt of your order to exercise your right to refund under valid conditions.

You must contact us and provide us with information for the reason of your order cancellation.

Example: The reasons »Broken case»

Returns concerning tangible products are to be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage to the product on this occasion may be such as to defeat the right of withdrawal.

The return costs are your responsibility.

In case of exercise of the right of withdrawal, m3ugo will refund the amounts paid, within 7 working days after the notification of your request and via the same means of payment as used in the order.

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